ENS

Introduction
1. This Privacy Policy (the “Policy”) sets out how ENS Labs Ltd. (a not-for-profit company limited by guarantee, incorporated in Singapore) (“ENS”, “we”, “our” or “us”), together with any subcontractors operating the ENS websites and applications that refer to this Policy, may collect, use, disclose or otherwise process your Personal Data (as defined below).
2. This Policy applies to all ENS and its respective subsidiaries and affiliated companies, websites, platforms, mobile applications, and services that link to it (collectively the “Services”). ENS is the data controller of the personal data collected through our Services. In this Policy, ENS website domain names include, but are not limited to, https://ens.domains/ and https://app.ens.domains.
3. This Policy applies to Personal Data in our possession or under our control, including Personal Data in the possession of organisations or persons that we have engaged to collect, use, disclose or process personal data for our purposes. By continuing to browse our website and use our Services, you consent to our collection, use and disclosure of your Personal Data in accordance with the terms listed in this Policy.
4. Please read this Policy carefully to understand how we will treat your Personal Data. Residents in the European Economic Area (“EEA”) or Singapore should refer to the body of this Policy as well as the “Data Subject Privacy Rights and Choices” and the “Additional Notice for Specific Jurisdictions” sections below for additional information that may be applicable to them.
5. In this Policy, “Personal Data” means data, whether true or not, about you who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
6. This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your Personal Data by us.
7. If you have any comments on or questions about this Policy, please contact us at privacy@ens.domains or at our office address: 11 Collyer Quay, #17-11, The Arcade, Singapore 049317.
What Personal Data We May Collect About You
1. Depending on the nature of your interaction with us, there are different kinds of Personal Data (that we have grouped together below) which we may collect from you include:
  1. Contact Data e.g. email addresses, telephone numbers, first and last name, user name, job title, employer, and other information you voluntarily provide to us in order to be contacted on our forum, communication channels or when update your user account data;
  2. Technical Data e.g. internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;
  3. Usage Data e.g. details of transactions that you carry out through our website, details of your visits to our website and the resources you use there, information that you put into forms, chatbots or fields on our website, chatrooms or communication channels at any time;
  4. Profile Data e.g. your username and password, email address, first and last name, blockchain address and preferences (such as how your content is displayed and favourites) and any other information that you provide whether on our website, through the chatrooms, communication channels or otherwise;
  5. Marketing and Communications Data e.g. your preferences in receiving marketing from us and third parties, your communication preferences and subscriptions for our newsletters; and
  6. Public Blockchain Data e.g. data from activity that is publicly visible and/or accessible on blockchains. This may include blockchain addresses and information regarding transactions, purchases, sales, orders or transfers of digital assets, which may then be associated with your blockchain address or other data you have provided to us.
  7. Communications Data e.g. information included in emails, chats, forums, and other interactions with us. If you decide to participate in our platforms and forums, keep in mind that your Personal Data, along with any substantive information you disclose in the communication you decide to post, will be publicly accessible and viewable by others who visit that area. We recommend that you do not post any information on the public areas of the Services that allows strangers to identify or locate you or that you otherwise do not want to share with the public.
2. Where you do not provide us with Personal Data when requested, we may not be able to perform or conclude the contract we have or are trying to enter into with you or provide you with functions on our website or any service that requires such Personal Data.
How We Collect Your Personal Data
1. We use different methods to collect data from and about you including through:
  1. Direct interactions. You may give us your Contact, Profile and Public Blockchains Data by filling in forms, corresponding with us by email, our official chatrooms, communication channels or other interaction methods. This includes Personal Data you provide when you:
    1. join our chatrooms or external communication channels;
    2. subscribe to our mailing list;
    3. use our websites, application, chatrooms, communication channels or our services (whether through this website or otherwise);
    4. request marketing to be sent to you;
    5. connect your digital wallet with our websites; and
    6. give us feedback or contact us.
  2. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies, pixel tags, server logs and other similar technologies. Pixel tags (also referred to as clear Gifs, Web beacons, or Web bugs), allow us to analyse how users find our Services, make the services more useful to you, and tailor your experience with us to meet your particular interests and needs.
  3. Third parties or publicly available sources. We will receive Personal Data about you from various third parties and public sources that offer their products and/or services for use in conjunction with our service or whose products and/or services may be linked from our service. For example, third-party wallet providers provide us with your blockchain address and certain other information you choose to share with those wallet providers. We may add this to the data we have already collected from or about you through our service.
Cookies and Third Party Websites
1. Like many online services, we use cookies to collect information. Cookies are small text files placed in visitors’ computer browsers to store their preferences and record certain information. They may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails and on our web pages. Most browsers allow you to block and delete cookies. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to analyse how you interact with our website and use our Services, make improvements to our service quality, diagnose server problems, analyze trends, track visitor movements, and provide users with a more personalised experience. Through the use of cookies, we provide users of the websites with more user-friendly services that would not be possible without the cookie setting. We have a legitimate interest in understanding how visitors use our Services to help ensure our Services are relevant, and to provide appropriate staffing to meet user needs.
2. We may engage third party service providers to assist in recording your usage patterns, trends and customize your experience, or use cookies on our websites to collect the same type of Personal Data for the same purposes we do for ourselves. We do not have access to or control over the cookies these third parties use but they may not disclose Personal Data obtained in the course of their engagement to any other parties. Additionally, we may share non-personally identifiable personal data with third parties.
3. For the avoidance of doubt, we shall not be responsible for the collection, use, disclosure and care of Personal Data by any third party websites (including third party operated communication channels) linked to our websites.
4. We may use the following cookies:
  1. Strictly necessary cookies. These are cookies that are required for the operation of our websites as reasonably expected by you. They include, for example, cookies that enable you to log into secure areas of our websites.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using it. This may help us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies. These cookies are used to recognise you when you return to our websites. They may enable us to personalise our content for you, greet you by name, or remember your preferences (for example, your choice of language or region).
  4. Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed, and are used to make advertising messages more relevant and personalized to you based on your inferred interests.
5. You may, at any time, prevent the setting of cookies through our websites by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, previously set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, it may not be possible to use all the functions of our websites.
6. By continuing to browse or use our websites and use our Services, you are agreeing to our use of cookies as well as our cookie policy set out in this Clause 4.
7. Social Media Information. If you post information on a webpage we establish on a social media platform, we may use the information to respond, to promote our Services, and in the normal course of our business operations. We may collect personal identifiers, such as your social media username, and other personal characteristics that you have made publicly available on the social media website. Note that the third-party operators of social media websites also receive such information, and their use of your personal data is governed by their own privacy policies.
8. We and our partners display interest-based advertising using information gathered about you over time across multiple websites or other platforms. Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your browsing habits or online activities. Where legally required, we get consent to engage in interest-based advertising. To decide what is relevant to you, we use information you make available to use when you interact with us, our affiliates, and other parties. We gather this information using the tracking tools described above. We work with third parties who help gather this information.
The Purposes of Collection, Use, and Disclosure of Your Personal Data
1. We will only collect, use, and disclose your Personal Data in the following circumstances to:
  1. present website content effectively;
  2. identify and display the ENS name representing your Ethereum blockchain address which may act as your username and profile;
  3. send you administrative notifications, such as security, support, and maintenance advisories;
  4. provide customer support and respond to your requests and inquiries;
  5. provide information about services that you request, or which we think may interest you;
  6. perform obligations in the course of or in connection with our contract(s) with you or to take steps at your request prior to entering into a contract with us;
  7. comply with a legal obligation to which we are subject;
  8. allow you access to our interactive Services on our website;
  9. send you our publications and marketing materials in accordance with the subscription details and preferences that you have submitted to us;
  10. detect and prevent misuse of services;
  11. prevent, detect and deal with fraud;
  12. authorize access to our website and Services;
  13. personalize your experience by recommending relevant content and opportunities;
  14. communicate service updates, security alerts, and administrative messages;
  15. send marketing and promotional emails and advise you of other services;
  16. investigate possible fraud or other violations of our terms or this Policy;
  17. comply with legal obligations and respond to lawful requests;
  18. recognize new and past visitors to our websites;
  19. store any of your passwords with us;
  20. improve our Services and better understand your visits on our websites and platforms;
  21. integrate with third-party social media websites;
  22. serve you with interest-based or targeted advertising (see above);
  23. observe your behaviors and browsing activities over time across multiple websites or platforms;
  24. better understand the interests of the users of our Services;
  25. collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety; and
  26. convey to third party service providers, subcontractors, agents and other organisations we have engaged (e.g. search engine facilities) to perform any of the functions with reference to the above mentioned purposes.
2. You can ask us to stop sending emails about services we think may interest you or our newsletters at any time by clicking the unsubscribe button in the email sent to you.
3. We may use your Personal Data without your knowledge or consent where this is required or permitted by law.
4. The purposes listed in the above Clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
Reliance on the Legitimate Interests Exception
1. We may collect, use or disclose your Personal Data without your consent for the legitimate interests of ENS or another person. ENS will assess the likely adverse effects on the individual and determine whether the legitimate interests outweigh any adverse effect.
2. In line with the legitimate interests’ exception, we will collect, use or disclose your Personal Data for the following purposes:
  1. sanctions monitoring, money laundering, terrorism financing, fraud and credit risk detection and prevention;
  2. to manage event logistics, provide attendee services, and make accommodations;
  3. generate and manage sales leads for Services;
  4. respond to your inquiries, provide you with assistance, and maintain records of our communications;
  5. provide allow third parties to provide services on our behalf (e.g. cloud hosting, email delivery, IT support);
  6. provide our Services when you interact with us through third-party platforms;
  7. measure website traffic and improve our services;
  8. gather your feedback about Services and inform business decisions;
  9. personalize Services and enhance business operations; and
  10. detect and prevent misuse of services.
3. The purposes listed in the above Clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
How we disclose your Personal Data. We may disclose data to the following categories of entities under the following circumstances:
1. Service Providers and Processors: such as IT hosting, email services, and other vendors acting under contract that provide services related to the operation of our business and Services, and making certain functionalities available to our website visitors and users of our Services. As the controller, we engage various third-party companies to process Personal Data on our behalf. These companies, known as Processors, are contractually obligated to handle your data in accordance with our instructions and security standards.
2. Affiliates and Subsidiaries: such as any affiliate or subsidiary that provides services or support to ENS.
3. Business Transactions: in connection with a business transfer, such as a merger, acquisition, consolidation, divestiture, change in control, dissolution or other sale or transfer of assets, including whether as part of bankruptcy, liquidation or similar proceeding.
4. Legal Requirements: when necessary to comply with any applicable law, regulation, legal process or enforceable governmental request; enforce agreements, including investigations of potential violations; detect, prevent, or otherwise address fraud, security or technical issues; or protect the rights, property, assets or safety of ENS or others, or to protect the Services from unauthorized use or misuse, as required or permitted by law.
Our Approach to Consent
1. Where our processing activities rely on your consent, we are committed to upholding all appropriate standards. In alignment with global regulations, your consent must be:
  1. Freely Given: Without coercion or imbalance of power.
  2. Specific: For clearly defined purposes.
  3. Informed. You receive full details about the processing and the controllers identity.
  4. Unambiguous. Demonstrated by a clear, affirmative action, such as ticking an opt-in box.
Withdrawal of Consent
1. The consent that you provide for the collection, use and disclosure of your Personal Data will remain valid until such time it is being withdrawn by you in writing. Where we rely on your consent to process your Personal Data, you may withdraw consent and request us to stop collecting, using and/or disclosing your Personal Data for any or all of the purposes listed above by submitting your request via the email contact details provided above.
2. Upon receipt of your written request to withdraw your consent, we may require reasonable time for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.
3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to fulfil our contractual obligations to you or provide you with functions on our website or any service that requires such Personal Data. We shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us via the email contact details provided above.
4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose Personal Data where such collection, use, and disclose without consent is permitted or required under applicable laws.
Your Rights
1. Certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal data, and we will comply with restrictions and any requests you submit that are required by applicable law. Depending on your location, you may have the following data protection rights:
  1. Access: The right to request a copy of the personal data we hold about you to verify the lawfulness of our processing.
  2. Correction: The right to correct any inaccurate or incomplete personal data we hold about you.
  3. Deletion: The right to request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected, subject to certain exceptions.
  4. Object: The right to object to our processing of your personal data based on legitimate interests or for direct marketing.
  5. Restriction: The right to ask us to limit the use of your personal data in certain circumstances.
  6. Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format to transmit it to another data controller.
  7. Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
2. If you wish to make a request related to a data protection right, then you may submit your request to us via email at the contact details provided above.
3. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
4. We will respond to your request as soon as reasonably possible.
How Your Personal Data is Protected
1. To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, and against the accidental loss of, or damage to, Personal Data, we have put in place appropriate administrative, physical, security and technical measures from the point of collection to the point of destruction. Some of the measures we have put in place are set out as follows:
  1. Standard Contractual Clauses (SCCs): For transfers from Europe to countries without an adequacy decision, we use the SCCs approved by the European Commission;
  2. Derogations: In certain situations, we may rely on specific derogations as set further in Article 49 of the GDPR, such as the transfer being necessary for the performance of a contract; and
  3. Data Processing Agreements (DPAs): We enter into DPAs with our third party processors and service providers to ensure they adhere to strict data protection standards.
2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
How Your Personal Data is Retained
1. We may retain your Personal Data for as long as it is necessary to fulfil the purpose set out in this Policy, or as required or permitted by applicable laws.
2. We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.
3. It may sometimes be necessary to retain Personal Data if, for example, we are contractually bound to do so or if we have become involved in litigation or business disaster recovery in respect of which your Personal Data is relevant.
Changes
1. We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Governing Law and Dispute Resolution
1. This Policy shall be governed by and construed in accordance with the laws of Singapore.
2. In the event of a dispute arising out of or in connection with this Policy, the parties to the dispute shall use all reasonable efforts to resolve the dispute amicably.
3. If the dispute has not been amicably resolved within ninety (90) days of one party giving written notice of a dispute to the other, any dispute, controversy or claim arising under, out of, in connection with or in relation to this Policy, including any dispute as to its existence, validity, interpretation, performance, breach or termination and any dispute relating to any non-contractual obligations arising out of or in connection with it shall be referred to and finally resolved by arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause, and the conduct of the arbitration thereof shall be under the administration of the Singapore International Arbitration Centre. The arbitral tribunal shall consist of one (1) arbitrator. The seat of the arbitration shall be Singapore. The language of the arbitration shall be English. This arbitration agreement shall be governed by the laws of Singapore. This Clause shall not affect the right of any party to this Policy to seek such urgent interlocutory relief and the parties to this Policy agree irrevocably and unconditionally to submit to the exclusive jurisdiction of the courts of Singapore in respect thereof.
Additional Notice for Specific Jurisdictions.
1. This section provides additional information to individuals located in or whose personal data is processed under the laws of the following jurisdictions.
  1. European Economic Area (GDPR). Under the GDPR, in addition to the rights set further in the “Your Rights” section above, EEA residents also have the right to file a complaint by contacting their local supervisory authority for data protection. A list of EU Supervisory Authorities is available here: www.ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
  2. Singapore (Personal Data Protection Act – PDPA). We will obtain your consent before collecting, using, or disclosing your personal data, unless permitted or required by the PDPA. You have the right to access and correct your personal data and to be notified in the event of a data breach that is likely to cause you significant harm. We will also implement reasonable security arrangements to protect your personal data and will only retain it for as lon as necessary.